Refund policy
At MTC Shoes, customer satisfaction is our priority. We offer a 7 Days Return & Refund Policy after the order is delivered.
Eligibility for Return
You can request a return within 7 days of delivery if:
- The product has any valid issue or reason
- The item is unused and in original condition
- Original packaging, box, tags, and accessories are included
Return Conditions
- Products showing signs of use, damage, or missing packaging may not be accepted
- Customers must provide clear images/videos if requested for verification
Refund Policy
- Once the returned item is received and inspected, the refund will be processed
- Delivery/shipping charges will be deducted from the refund amount
- Refund processing may take 5–7 business days
Exchange Option
Customers can also request an exchange for size or product availability within 7 days.
Non-Returnable Items
- Used or damaged products
- Items without original packaging
- Customized or special order products
Contact Us
For return or refund requests, contact us through our official social media pages or store support.
MTC Shoes — Premium Quality Footwear